Terms and Policies

1. Services

We offer custom AI Agents for customer service, sales, e-commerce, and notifications, with monthly subscription. Prices vary according to customer needs and external API consumption.

2. Subscription and Payments

• •Monthly billing at cycle close.
• •Includes installation, support, and maintenance.
• •Variable charges for external API consumption are reflected in the monthly invoice.

3. Ownership and Use

• •External service accounts created in the client's name are the client's legal property.
• •Citricode maintains the usage license for dashboards, workflows, and proprietary software necessary for service delivery.

4. Privacy and Data

• •We process data to ensure proper service operation and improve user experience.
• •Personal data is deleted upon service termination, except for aggregated metrics or statistics that do not identify users.
• •We comply with applicable security and confidentiality standards.

5. Service Cancellation

• •Cancellation applies at the end of the current cycle and is calculated proportionally from the last billing.
• •All access and authorizations granted to Citricode are revoked upon service termination.

6. Use of External Providers

• •The service may require third-party APIs and platforms (e.g.: n8n, Twilio, OpenAI).
• •Citricode acts on behalf of the client to manage these accounts, maintaining security and operational continuity.

7. Modifications

Policies may be updated; any changes will be notified to clients.